Customer Support
CareDesk
An around-the-clock support desk covering chat, email, and phone — staffed, trained, and measured by us.
24/7
Coverage
4.8/5
Satisfaction score
-63%
First response time
The challenge
Support tickets piled up overnight and customers waited too long for simple answers.
What we delivered
- Support playbook
- Live chat & email
- Voice support
- QA reporting
How we worked
- 01
Mapped common issues and built a searchable answer library.
- 02
Staffed a follow-the-sun rota across time zones.
- 03
Set response and resolution targets with weekly QA scoring.
- 04
Fed recurring issues back to the product team.
