Privacy Policy

1. Scope and who we are

This Privacy Policy applies to The Remote Us website, enquiries, project requests, recruitment applications, feedback, Aria conversations, and agency services. The Remote Us is responsible for deciding how personal information covered by this policy is used.

This policy does not govern a client’s own systems or third-party websites and services linked from our website. Those parties provide their own privacy notices.

2. Information we collect

• Contact and business details, such as your name, email address, telephone number, company, website, role, and service interests.
• Enquiry and project information, including messages, goals, budget, timeline, meeting preferences, feedback, and files you choose to provide.
• Recruitment information, including work history, experience, salary expectations, availability, portfolio links, and CV or résumé files.
• Aria interactions, including typed or transcribed prompts, assistant responses, booking details, and related conversation records.
• Account and security information for authorized administrators, including sign-in events and multi-factor authentication status.
• Basic technical information needed to deliver and protect the website, such as device, browser, request, error, and security records. Optional analytics or marketing data is collected only when the relevant tools are active and you have consented where required.

3. How and why we use information

Depending on the circumstances, we process information to take steps at your request, perform a contract, pursue legitimate business interests, meet legal obligations, or act on your consent. Where we rely on consent, you may withdraw it without affecting earlier lawful processing.

• Respond to enquiries, prepare proposals, schedule meetings, and provide requested agency services.
• Process job applications and communicate about recruitment opportunities.
• Operate Aria, maintain conversation continuity, and improve support quality.
• Secure the website, prevent abuse, diagnose errors, maintain records, and comply with legal obligations.
• Improve our services and understand website performance using consented analytics where applicable.
• Send marketing communications only where permitted; you may opt out at any time.

4. Sharing and international processing

We do not sell personal information. We may share only what is necessary with vetted providers that support hosting, secure data storage, email, communications, analytics, recruitment, and professional advice; with a client when you contact us on that client’s behalf; or when law, safety, or a business transaction requires it.

Our remote operations and service providers may process information in countries different from yours. Where required, we use contractual and organizational safeguards intended to protect information during international transfers.

5. Retention

We retain information only for as long as reasonably needed for the purpose collected, to maintain appropriate business and security records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by record type. When information is no longer needed, we delete or anonymize it where reasonably possible.

6. Security

We use reasonable technical and organizational measures designed to protect personal information, including encrypted connections, access controls, authentication safeguards, least-privilege access, and managed infrastructure. No internet transmission or storage system can be guaranteed completely secure.

7. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to processing, request portability of, or withdraw consent for your personal information. You may also have the right to complain to your local data protection authority.

To make a request, email info@theremoteus.com and describe what you need. We may ask for information necessary to verify your identity and authority. We will respond within the period required by applicable law.

8. Children’s privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and remove it where appropriate.

9. Changes and contact

We may update this policy to reflect changes in our services, technology, or legal duties. The effective date at the top shows the latest revision. Material changes will be communicated where required.

For privacy questions or requests, contact The Remote Us at info@theremoteus.com.